Current jobs related to Assistant Guest Services Manager - Singapore - KECK SENG HOTEL PTE LTD

  • Guest Services Assistant

    2 weeks ago

    Singapore beBeeGuestServices Full time

    Job Title: Guest Services Assistant We are seeking a highly motivated and detail-oriented Guest Services Assistant to join our team. As a Guest Services Assistant, you will be responsible for providing exceptional service to our guests by assisting with their personal needs and ensuring that they have an enjoyable stay with us. Key Responsibilities: ...

  • Guest Services Assistant

    2 weeks ago

    Singapore beBeeGuestServices Full time $3,500 - $4,500

    Job Title: Guest Services AssistantWe are seeking a highly motivated and detail-oriented Guest Services Assistant to join our team. As a Guest Services Assistant, you will be responsible for providing exceptional service to our guests by assisting with their personal needs and ensuring that they have an enjoyable stay with us.Key Responsibilities:Assist...

  • Assistant Guest Relations Manager

    5 days ago

    Singapore LIBERTE HR SERVICES PTE. LTD. Full time

    Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road. They are searching for an Assistant Guest Experience Manager to elevate their customer's overall experience for their time booked with the hotel. The role is responsible to ensure guest satisfaction throughout their stay, address any concerns, promote services...

  • Guest Services. Assistant

    3 days ago

    Singapore York Hotel, Singapore Full time

    Company Description York Hotel Singapore, nestled in the urban oasis of Mount Elizabeth, offers an upscale 4-star accommodation experience. Located within walking distance to Orchard Road, the hotel boasts 407 well-appointed rooms and suites, featuring a variety of facilities and amenities. With 8 function rooms accommodating up to 450 guests, the hotel...

  • Assistant Manager, Guest Service

    7 days ago

    Singapore CapitaLand Full time

    Assistant Manager, Guest Service page is loaded **Assistant Manager, Guest Service**locationsSingapore, Central Singapore time typeFull time posted onPosted Today job requisition idJR CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment...

  • Guest Service Assistant

    5 days ago

    Singapore NOKO GLOBAL Full time $30,000 - $45,000 per year

    Job Summary:We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and contributing to a positive...

  • Assistant Manager, Guest Service

    7 days ago

    Singapore CapitaLand Retail Malaysia Sdn Bhd Full time

    Assistant Manager, Guest Service page is loaded Assistant Manager, Guest Service Apply locations Singapore, Central Singapore time type Full time posted on Posted 30+ Days Ago job requisition id JR About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on...

  • Guest Service Assistant

    5 days ago

    Singapore NOKO GLOBAL Remote Work Freelance Full time

    Job Summary: We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and contributing to a positive...

  • Guest Services Manager

    7 days ago

    Singapore RL SHAN PTE. LTD. Full time

    Assist the Residence Manager in the day-to-day operations of the front desk, and ensure all tasks assigned are completed promptly / on time. - Effectively supervise and support the Front Office team. - Perform all Front Desk-related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks,...

  • Guest Service Assistant

    1 week ago

    Singapore NOKO GLOBAL Full time

    Roles & ResponsibilitiesJob Summary:We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and...

Assistant Guest Services Manager

3 weeks ago

Singapore KECK SENG HOTEL PTE LTD Full time

Track and analyse the GEI (Guest Experience Index) on daily basis to identify issues and recommend solutions, follow up with concise action plan and activities for Rooms Division.
- Track and analyse GEI scores to meet Starwood’s standards and report on GEI performance results to the Management on monthly basis.
- Manage recognition and reward programs for departments achieving benchmark GEI scores.
- Ensure that guest resolution and service recovery is delivered promptly.
- Responsible for correspondence to guest on complaints and compliments received in a timely manner.
- Consolidate reports on guests’ preferences and behaviors (eg. Future stays, satisfaction levels).
- Responsible for the day to day generation and submission of reports.
- Monitor the daily sales/revenue figures/shortfall in service delivery in Rooms Division and provide follow up recommendations where necessary.
- Monitor the execution of activities within Room Division to improve GEI & SPG (Starwood Preferred Guest) enrolment.
- Assist the Front Office Manager to foster strong working relationship of all departments under Rooms Division.
- Ensure that the Monthly Communications meetings are held in all Rooms Operations Departments.
- Perform any other duties as assigned by the Management.

**Job Requirements**:

- At least 3 years of relevant experience in current capacity
- Calm, efficient and able to work well under pressure
- Possess excellent leadership and communication skills
- Team player with a passion for delivering exceptional levels of guest service