Guest Service Assistant

3 weeks ago

Singapore NOKO GLOBAL Full time
Roles & Responsibilities

Job Summary:

We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and contributing to a positive guest experience.

Key Responsibilities:
  • Greet and welcome guests in a friendly and courteous manner.
  • Respond to guest inquiries and provide information about services and amenities.
  • Manage reservations and check-in/check-out processes efficiently.
  • Handle guest complaints and resolve issues promptly to ensure satisfaction.
  • Maintain an organized and clean front desk area.
  • Collaborate with other departments to meet guest needs and enhance their experience.
  • Assist with administrative tasks such as data entry and reporting.
Qualifications:
  • High school diploma or equivalent; hospitality or customer service experience preferred.
  • Excellent interpersonal and communication skills.
  • Strong problem-solving abilities and a positive attitude.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Proficiency in using computer systems and reservation software.
  • Flexibility to work various shifts, including weekends and holidays.
Tell employers what skills you have

Front Office
Microsoft Office
Restaurants
Quality Assurance
Housekeeping
Interpersonal Skills
Property
Exceptional Customer Service
Data Entry
Authorization
Transportation
Cashiering
Communication Skills
Customer Service
Hospitality
Customer Service Experience

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