Guest Services Agent

At **Holiday Inn® Hotels & Resorts**, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

**Holiday Inn Singapore Orchard City Centre** is looking for a **Guest Services Agent (Club Lounge)** who is hands on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

**Responsibilities include, but are not limited to**:
**Front Office Duties**:

- Assist the Guest Services Supervisor to upsell premier room guests to club room
- Take care of cash float and ensure it has the amount of cash specified by supervisors/manager at the end of the shift
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for supervisor to do room allocation daily
- Greet, register guests and confirm their particulars and payment details when they check in. Issue keys to guests
- Print and confirm details of payment and bill for guests when they check out
- Explain hotel's facilities and their location to orientate guests
- Interact with guests at the lobby when not occupied with check in/out duties at the reception
- Answer any guests' enquiries when they come to the reception desk
- Handle guests' complaints or direct them to DM
- Encourage guests to pay the check out bill by credit card in their home currency to meet DCC targets

**Food & Beverage Duties**:

- Prepare buffet set-up for breakfast, afternoon tea and evening cocktail at the Club Lounge
- Maintain the cleanliness of the Club Lounge and the pantry area
- Provide host or hostess service to our Club paying guest at the Club Lounge
- Attends to guest’s inquiries and requests and if there is a complaint that needs assistance
- Ensure all Club guests depart the hotel with a positive impression of the hotel’s services
- Gather and ensure high Guest love scores from all Club guests
- Drive Tripadvisor reviews to consistently improve Tripadvisor ranking in Singapore

**What We Need From You**
- Prior experience with general knowledge of front office operations will be an advantage
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Able to read, write and communicate in English
- Excellent communication, team management skills and service orientation
- Computer literate

**What We Offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Monthly LOVE Hour
- Medical, dental & optical benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.