Service Recovery Associate

4 days ago


Singapore Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

The Service Recovery Data Insights Associate is able to lead his/her team to provide support for projects/initiatives, and ensure critical codes and queries are maintained.

He/She is able to lead the team to use data to spot process gaps and trends, and present the necessary visualizations with relevant story-telling techniques to be able to get the necessary stakeholder support and buy-ins for action plans.

**Responsibilities**:

- Preparing of weekly Recovery Digest reports.
- Preparing of monthly Recovery Digest reports.
- Drawing insights from the above reports as to trends, causes, and possible avenues of improvements and focus.
- Support to draw data, write queries, and provide insights to assist with Recovery and OPEX projects or initiatives.
- Support data related improvement projects and initiatives.

**Requirements**:

- Data Visualization
- SQL
- Data Analytics
- Knowledge in Python, Advanced Excel/Google sheets functions will be an advantage
- Minimum Bachelor's Degree in a related field
- Open to fresh graduates



  • Singapore KELVIN CHIA PARTNERSHIP Full time

    **Kelvin Chia Partnership **is a medium-size law firm headquartered in Singapore with a regional presence in South East Asia. We are looking for dynamic and motivated individuals to join us as Associate in our Debt Recovery Department. Applicants must have 1 to 2 years’ PQE in Litigation and debt recovery work.


  • Singapore TENTEN Partners Pte. Ltd. Full time

    **A leading international bank has an exciting opportunity for an individual interested in being part of the bank's Infrastructure Service Recovery team. This role is responsible for building infra technology capabilities and uplifting the service reliability of the bank's critical infrastructure.** This role requires the management of 20+ people working in...


  • Singapore SYNAPXE PTE. LTD. Full time

    The IT Disaster Recovery Manager/Incident Manager directs IT disaster response/crisis management activities in compliance with the IT emergency plan and helps provide and coordinate disaster preparedness training with respect to the organization’s information technologies, helping ensure business continuity. - Work with Service Operations management to...


  • Singapore Akali Resources Sdn Bhd Full time

    **Key Responsibilities**: - **Debt Recovery & Collections**: - Negotiate payment terms and debt settlement plans with clients while adhering to company policies. - Implement recovery strategies to meet or exceed recovery targets. - **Account Monitoring**: - Track and monitor overdue accounts, ensuring timely follow-ups on delinquent accounts. - Identify...

  • Recovery Nurse

    4 days ago


    Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a **Recovery Nurse **to support the functions at our **Day-Surgery & Endoscopy Centre **. - Manage patient admission / transfer / discharge procedures. - Perform...


  • Singapore Automobile Association of Singapore Full time

    **Benefits**: Enjoy a good salary package, medical coverage, insurance coverage and receive on-the-job training and development! Work with understanding and considerate management! **Responsibilities**: - Provide vehicle recovery service for breakdown, accident or unattended vehicles on the roads and/or expressways - Assist motorist to replace flat tyre...


  • Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...


  • Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...


  • Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: Management Firm/ Investment - Position Title**:Debt Recovery Officer/Credit Collector**: - Working Location: Chinatown - Working Hours: 5 days (Monday to Friday, 9.30 am to 6.30 pm) - Salary Package**:Up to $4500 Basic Salary + Commission (Gross $6000)**: - Duration: Permanent Role **Key Responsibilities** - Manage a portfolio...

  • Case Specialist

    3 days ago


    Singapore Income Insurance Limited Full time

    As a Case Specialist, your key responsibilities include: - Contact customers to educate them about seeking third party claim recovery for their IS claims; - Assist the customers, wherever possible, in their third party claim recovery journey; - Build relationship with the customers to secure future third party claim recoveries; - Attend to enquiries raised...


  • Singapore SSW LOGISTICS PTE. LTD. Full time

    **JOB SUMMARY** The Customer Care Associate (Healthcare) is responsible as the main point-of-contact for healthcare customers (e.g. clinics, hospitals and patients), including enquiries, feedback and other requests. He or she is responsible for working closely with the Operations and Transport team to ensure customer’s needs are met so as to achieve the...

  • Class 4 Driver

    3 days ago


    Singapore CORESTAFF PTE. LTD. Full time

    **Salary & Benefits**: - **Monthly Gross Salary: Up to $3,700+**: - **Comprehensive medical and dental coverage**: - **Yearly salary increment**: - **Career progression**: - **Attractive corporate benefits at major hotels & retailers** **Job responsibilities**: - Provide vehicle recovery service for breakdowns, accidents, or unattended vehicles on...

  • Debt Recovery Manager

    15 hours ago


    Singapore XINGANG INVESTMENT PTE. LTD. Full time

    Company Overview: We are a privately owned company that has been providing legal financing to individuals and corporates since 2016. We are seeking an experienced and motivated Debt Recovery Manager with a legal background and field collection experience to join our team in Singapore. The Debt Recovery Manager (Legal/Field Collection) will be responsible...


  • Singapore TRUST RECRUIT PTE. LTD. Full time

    **Highlights**: - **Leading SMEs Business Lending**: - **Great remuneration and benefits**: - **Permanent job opportunity**: - **5 days work week, normal office working hour** **Responsibilities**: - Oversee and manage the debt recovery process for clients, including the identification of outstanding debt, negotiations with clients, and legal...


  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Date Posted** 2 hours ago Additional Details **Job ID** 17027 **Job Views** 1 Job Responsibilities Degree in Information Technology/Computer Science or equivalentExtensive experience in database administration with at least 5 years in a senior role.At least 10 years of experience...


  • Singapore HHL CREDIT PTE. LTD. Full time

    Scope: - Conduct initial interview with interviewee as per due diligence guideline. - Monitor and keep track of all recovery transaction online and in hardcopies. - Provide report and clerical services to manager, as and when requested. - Responsible in Detecting, Reporting and Preventing of Money Laundering & Financing of Terrorism. Requirement: -...

  • Recovery Driver

    3 days ago


    Singapore Apex valet Full time

    **Apex Valet** is recruiting valet drivers and recovery personnel. **Valet driver** - Requirements_ 1. Class 3/3A with a minimum of 3 years of driving experience 2. Well groomed 3. Excellent customer service skills 4. Able to drive all types of cars - Duties_ - Drive customer's cars back home safely **Recovery drivers** - Requirements_ 1. Have your...


  • Singapore TALENTS@WORK PTE. LTD. Full time

    **Customer Support Associate** **Public Healthcare The Challenges: - Familiarise with the service workflows, requirements and service recovery protocol. - Updating and submitting reports and documents promptly. - Participating, contributing and supporting improvement initiatives. - Training, mentoring and supervising of new Customer Support Associates. -...

  • Accounts Associate

    4 days ago


    Singapore Mavenside Consulting Pte Ltd Full time

    Job Responsibilities: - Provide excellent client service and ensure deliverables timelines are met - Setup charts of accounts for new accounting clients - Responsible for billings, fee negotiations and recovery for each client engagement - Review Management Accounts, customized reporting packages, Statutory Accounts, GST returns, monthly payroll and other...


  • Singapore BIPO Service Shanghai Limited Full time

    **JOB DESCRIPTION** **Role**:HR Service Delivery Manager **Reports to**: Managing Director **Location**: Various global destinations **The Role** This is an exciting position for an experienced HR professional with an entrepreneurial mindset who is willing to embark in a start-up of an international HR service provider company in a new country. The...