Retail Is Manager

2 weeks ago

Singapore Louis Vuitton Full time

Poste

Missions

**Job Duties & Responsibilities**

**Project Delivery**
- Responsible for the success of projects in collaboration with the relevant business stakeholders & larger LV_NEO community.
- Define and lead projects, deploy new solutions and enhance existing solutions for South Asia markets.
- Manage & document requirements and fit-gap analysis, understanding end-to-end data flows & business impact.
- Define & execute IS test campaigns successfully and support UAT.
- Responsible for defect management / problem management.
- In charge of communication to stakeholders on IS deliverables
- Ensure support model is defined, documented, and transitioned to support teams.

**Operational Responsibilities**
- Ensure strong stability of the systems supporting business processes in Louis Vuitton stores.
- Partner with business departments to understand and resolve issues in a timely manner.
- Identify and Escalate URGENT/CRITICAL issues to proper support teams and business stakeholders.
- Interact with support teams to provide information and resolve issues, ensuring SLAs are well defined and respected.
- Define & execute test campaigns to ensure quality.
- Ensure proper system preparation prior to peak(s).
- Document needs, business processes and associated IS&T processes for future reference & support.

Profil

**Key Requirements & Competencies**
- Graduate degree or equivalent in Information Systems or business-related field
- Functional experience in POS and retail end-to-end flows
- Knowledge of Xstore OOB functions and features
- Analytics / Power BI / Reporting Experience
- Integration tools
- Proven success as business analyst; demonstrates ability to understand and anticipate business needs.
- Capable of working in an international context, global organization, matrix environment.
- Agile project delivery experience
- Strong interpersonal & communication skills to manage business stakeholders to clearly define/refine needs.
- Ability to prioritize and work efficiently under pressure with the capacity to deliver high-quality work within tight deadlines.
- Highly adaptable and flexible to accept new ideas and procedures.
- Positive, self-initiative, a team player.

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