Floor Staff

1 week ago


Singapore THE EXCHANGE ASIA SQUARE PTE. LTD. Full time

**DUTIES AND RESPONSIBILITIES:
- Greets guests and presents them with the menu.
- Informs guests about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to upsell.
- Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed.
- Punch the orders on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
- Communicate to guests and provide assistance with their queries ending to a cordial farewell during their departure; looking forward to the guest return.
- Co-ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Serve food and beverage to guest as per the course of order.
- Observes guests and ensure their satisfaction with the food and service.
- Promptly respond to guest with any additional requests.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Prepare mixed drinks for service to your customers table.
- Properly open and pour wine at the tableside.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the venue.
- Must have some familiarity with basic cooking skills.
- Assist bus persons with stocking and maintaining stock levels and side station.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.


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