Senior Guest Service Assistant

2 weeks ago

Singapore Far East Organization Full time

**Responsibilities**:

- Perform the tea ceremony at the Lobby. This includes the offering of towels, brewing, and serving hot or cold Chinese tea to the guests. (Training will be provided)
- Collect and clean used trays and cups, empty trash, and wash the equipment and utensils.
- Maintain a clean and well-stocked workspace at all times.
- Must be able to explain the significance of the tea ceremony and the tea leaves characteristics and wellness benefits.
- Ensure that all company tea service standards and sequences of service are being followed and adhered to.
- Promote the sale of tea and other merchandise at the Lobby.
- Act as a Lobby Ambassador to assist and to engage with the guests when required
- Manage inventory and replenish items in the merchandise shelf or behind the counter.
- Assist in contacting the vendor to purchase items required for the tea ceremony.
- Report maintenance needs and ensures that all equipment is in proper condition and meets the safety standards.

**Requirements**:

- Able to perfom rotating shifts, including weekends and public holiday
- Able to stand for long hours
- Customer service oriented

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