
Guest Services Specialist
4 days ago
Job Description
Provide Exceptional Guest Services as a Senior Front Office Assistant
We are seeking a skilled and courteous Senior Front Office Assistant to join our team. As a key member of our front office, you will be responsible for delivering exceptional guest services, ensuring seamless operations, and fostering strong relationships with guests.
Key Responsibilities:
- Work closely with the Assistant Manager to provide timely and efficient assistance to guests.
- Liaise with Concierge, Reception, and Front Office staff to ensure smooth guest arrivals and departures.
- Establish contacts with house guests and long-staying guests to render assistance when necessary.
- Make courtesy calls to guests to enhance their stay.
- Maintain accurate records of promotional materials and ensure daily stock levels.
- Ensure efficient and courteous services in baggage handling, transportation, and general enquiries.
Requirements:
- O-Level or equivalent qualification.
- Willingness to work rotating shifts and travel to Sentosa.
- Positive attitude with outgoing personality and excellent communication skills.
- Experience in hospitality and knowledge of Opera systems is an advantage.
Benefits include competitive compensation, opportunities for career growth, and a supportive work environment.
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