Senior Guest Service Assistant

3 days ago

Singapore VILLAGE HOTEL CHANGI Full time
Roles & Responsibilities

Responsibilites:

  • Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
  • Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
  • Establish contacts with house guests/ long staying guests and renders assistance when neccessary
  • Make courtesy calls to guests
  • Requisite and keep stock of promotional materials for daily operations
  • Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

  • O-Level or equivalent
  • Willing to perform rotating shifts
  • Positive attitude with outgoing personality and good communication skills
  • Experience in hospitality and knowledge of Opera will be advantageous
Tell employers what skills you have

Front Office
Microsoft Office
Ability To Work Under Pressure
Housekeeping
Interpersonal Skills
Positive Team Player
Public Relations
Good Communication Skills
Opera
Handle guest complaints
Cashiering
Customer Service
Work in a Fast Paced Environment
Excellent Interpersonal Communication Skills
Hospitality

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