Senior/ Guest Service Assistant

4 weeks ago

Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time
Roles & Responsibilities

Responsibilites

  • Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries.
  • Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests 'arrival and departure.
  • Establish contacts with house guests / long staying guests and renders assistance when necessary.
  • Make courtesy calls to guests.
  • To be well versed and updated on all tourists related information.
  • Requisite and keep stock of promotional materials for daily operations.
  • Undertake any other duties as may be assigned by his/her superiors diligently and professionally.

Requirements

Minimium 'O-level'

Able to perform rotating shifts

Postitive attitude with outgoing personality and good communication skills

Tell employers what skills you have

Resolve guest complaints
Front Office
Dependable Team Player
Excellent Written Communication Skills
Opera
courteous
Handle guest complaints
Customer Service
Work in a Fast Paced Environment
positive attitude
Hospitality

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