Incident Manager

**Responsibilities**: Capacity Management - Ensures that there is sufficient capacity to meet service level targets - Keeps IT management informed about capacity needs - Provides capacity requirements for new or modified IT services - Maintains an overall understanding of current service capacity and trends - Ensures that performance testing is carried out...

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and...

**Responsibilities**: - Provide single point of contact for incident, service request and escalation. - Monitor, manage and maintain data centre operation and facilities. - Manage equipment movement - Daily monitoring of status - Ensure proper running of the existing data centre systems. - Perform tape mount and un-mount for the backup operation. - Handle...

1. Provide Firs Call Resolution (FCR) tec re calls - answered a timely manner. 2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level 4. Maintain...

**Responsibilities**: - Provide single point of contact for incident, service request and escalation. - Monitor, manage and maintain data centre operation and facilities. - Manage equipment movement - Daily monitoring of status - Ensure proper running of the existing data centre systems. - Perform tape mount and un-mount for the backup operation. - Handle...

Location: Ang Mo Kio - Job Category: Nursing - Posting Date: 22 May 2025 **Responsibilities**: The Senior Nurse Manager leads the nursing team and related healthcare workers in the ward. He/She is responsible for the day-to-day operational work flow in the Nursing Department. - Attend case management rounds and family conferences to ensure that appropriate...

**Responsibilities**: - Directs the planning, organizing and management of security, disaster recovery and similar functions related to enterprise infrastructure. - Manage and lead multiple teams during a security incident from start to closure including following up with any post-mortem activities - Documenting, supporting and improving operational...

**Responsibilities**: - To provide 24 x 7 support for Data Center running on 12 hours shift - Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged. - Resolving the incident/problem onsite. - Escalating unsolvable problems and service requests to the System and/or Software Engineer...

Job Responsibilities: - **Orders and Revenues Management**: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional...

Review and development of security framework, information security policies, processes / procedures and guidelines on an ongoing basis. - Establish compliance with these policies / procedures through ongoing security reviews and audits, not limited to log analysis and security assessment of customer ICT systems - Conduct security risk management exercise -...