Service Desk Engineer

Service Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and network issues. Service Desk Agents utilize IT Service Management (ITSM) tools to log all incoming inquiries, track their progress, and ensure...

Desk support hour 7am to 7pm Monday to Friday, 7am to 2pm on Saturday - Working Hour - Monday to Thursday : 8.5hr. Staggered between 7.00am - 7.00pm - Friday : 8hr. Staggered between 7.00am - 7.00pm - Saturday - Once a month. Weekday hour will be shortened if agents need to cover Saturday. - Sunday and Public Holiday - Off. **Requirement** 2. Min Diploma...

**Rotating 12-hour Shift JD** **Rotating 12-hour Day or Night shift.** **2 days work with 2 days off day.** SECTION A: - The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner) SECTION B: KEY RESPONSIBILITIES AND RESULTS Perform first...

12hr Rotation Shift, 24 by 7, 2 days work, 2 days off 1. 8:00 AM - 8:00 PM 2. 8:00 PM - 8:00 AM The 1 st Level Remote Support is required to provide 1 st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner) Knowledge in Windows OS, Active Directory Account Administration, MS...

**Working Hour**: **Staggered Shift JD (Work Location-Bedok )** - Staggered 8.5hr on weekday, between 8am to 8pm. - Need to rotate to cover alt Sat(4hr, between 8am to 6pm), OT will be paid if time-off cannot be arranged. **Rotating 12-hour Shift JD (work Location - Ang Mo kio)** - Rotating 12-hour Day or Night shift. - 2 days’ work with 2 days off...

10 years exp **Roles & Responsibilities** **MAIN DUTIES AND RESPONSIBILITIES**: (a) Technical Service Support - Set-up, install, buy-off and commission new semiconductor equipment at customer sites - Provide pre and post sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features and capabilities - Trouble-shoot...

**Job Highlights** - Friendly environment - Travel Opportunities - Great Salary Package **Roles & Responsibilities**: - Provide field **technical support on-site at customers’ semiconductor manufacturing facilities.**: - **Responsible for Test systems installation and de-installation, external traceability calibration, system options upgrade and system...

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and...

Industry/ Organization Type: Safety Tech MNC - Position Title**:Service Engineer (Marine)**: - Working Location: North-East - Ang Mo Kio - Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm) - Salary Package**:Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance**: - Duration: Permanent **Key Responsibilities** - Inspecting...

Job summary: The incumbent is responsible for account management in providing post-sales customer support services or field servicing to company's local and overseas customers. Customers support services or field service servicing include installation, relocation, on-site remedial, field change orders (FCO), etc. Job responsibilities: - Provide after-sales...