
Senior Service Engineer
2 weeks ago
10 years exp
**Roles & Responsibilities**
**MAIN DUTIES AND RESPONSIBILITIES**:
(a) Technical Service Support
- Set-up, install, buy-off and commission new semiconductor equipment at customer sites
- Provide pre and post sales technical support to service and upgrade equipment e.g. change-kits, new design modules, features and capabilities
- Trouble-shoot process related problems and identify root cause(s) for effective and timely resolution of field issues
- Work closely with Engineering and Manufacturing on design, quality and performance issues
- Assist in overall machine performance evaluation with technical reports and feedback
- Cost management to lower service support expenses during warranty and post warranty
(b) Technical Training
- Provide technical training for customers on set-up, operations and maintenance
- Update and maintain all service related documentation or reports in databases (e.g. customer feedback system) for effective record, monitoring and resolution of customer issues
(c) Defend Customer base
- Defend customer installed base with regular field service reports
- Provide competitive information and market intelligence on ground to Service and Sales
- Build and maintain strong customer relations on ground
(d) Support Service and Sales revenue growth
- Strive to convert demo POs to confirmed POs at customer sites with strong technical and customer service support
- Identify opportunities on ground for added revenue in terms of spare part sales, preventive maintenance etc
**MAIN JOB SPECIFICATIONS / REQUIREMENTS**
- Higher NITEC / ITC / Diploma in Electronics/Mechanical Engineering
- Some experience in servicing automated / production equipment.
- Computer literate
- Excellent customer orientation skills
- Able to travel overseas at short notice
MIT Semiconductor Pte Ltd (MSPL) is a leading provider of integrated automation solutions to the semiconductor industries worldwide. The Company primarily designs, develops and distributes a wide range of automated equipment that caters to the front and back-end processes of IC assembly. Our flagship range of high-end semiconductor equipment includes wafer level die marking and sorting systems, vision inspection, laser marking and tape and reel systems.
The Company also provides engineering and maintenance services to customers in the form of upgrading and retrofitting of existing equipment to meet new production and process requirements. MSPL services a broad spectrum of “blue-chip” customers who are mainly Integrated Device Manufacturers (IDMs), Outsourced Semiconductor Assembly and Test (OSATs) houses and foundries - all of whom are renown global players in their respective semiconductor space located throughout Asia, Europe and the US.
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