Specialist, Service Desk

Service Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and network issues. Service Desk Agents utilize IT Service Management (ITSM) tools to log all incoming inquiries, track their progress, and ensure...

Desk support hour 7am to 7pm Monday to Friday, 7am to 2pm on Saturday - Working Hour - Monday to Thursday : 8.5hr. Staggered between 7.00am - 7.00pm - Friday : 8hr. Staggered between 7.00am - 7.00pm - Saturday - Once a month. Weekday hour will be shortened if agents need to cover Saturday. - Sunday and Public Holiday - Off. **Requirement** 2. Min Diploma...

12hr Rotation Shift, 24 by 7, 2 days work, 2 days off 1. 8:00 AM - 8:00 PM 2. 8:00 PM - 8:00 AM The 1 st Level Remote Support is required to provide 1 st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner) Knowledge in Windows OS, Active Directory Account Administration, MS...

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and...

**Rotating 12-hour Shift JD** **Rotating 12-hour Day or Night shift.** **2 days work with 2 days off day.** SECTION A: - The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner) SECTION B: KEY RESPONSIBILITIES AND RESULTS Perform first...

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and...

**Position Summary**: The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner) **Key Responsibilities**: Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work...

**Duties**: - Carry out Preventive & Corrective Maintenance in accordance with the Standard Operating Procedures and Work Instructions. - Co-ordination of site works with sub-contractors/customers - Provide both local & overseas on-site support services for systems testing & commissioning and clients' training - Attend to any Emergency service call during &...

**Location : Bedok** **Job Requirement -** **ducation & Certification, Experience** - NITEC or Higher NITEC, Polytechnic - Experience: Min 2 years related experience **Competencies** - Good understanding of network security and cybersecurity domain knowledge. - Creative problem solver with the ability to multitask in a rapidly changing environment. - Good...

3 years exp **Roles & Responsibilities** Job Requirements: - Have a minimum 3 years experience in client servicing in engineering sales. - Possess a Diploma preferably in Engineering - Able to sell, up-sell and cross-sell - Possess a strong positive attitude towards selling and customer service - Able to work well in a fast-paced environment - Good team...