SOC Analyst

**Responsibilities**:

- Directs the planning, organizing and management of security, disaster recovery and similar functions related to enterprise infrastructure.
- Manage and lead multiple teams during a security incident from start to closure including following up with any post-mortem activities
- Documenting, supporting and improving operational processes related to the SOC
- Continuously fine tune and re-engineer SOC workflows and capabilities to improve operational effectiveness
- Ensuring that there are adequate resources to monitor and respond to incidents
- Identify, manage and/or escalate roadblocks that may jeopardize security monitoring operations, infrastructure and/or SLA’s
- Identify chronic operational and security issues and ensure that they are managed appropriately
- Manage a team of analysts including competencies including documenting and tracking training requirements
- Understand security principles, defenses, vulnerabilities, intruder techniques, root cause and incident analysis
- Follows through any actions, issues and service improvement opportunities highlighted at review meetings with cross functional teams.
- Contributes to regular improvement reviews with internal teams and recommend service improvement plans if and when required
- Acts as the interface for escalations between the stakeholders and SOC

**Requirements**:

- Strong abilities to communicate at technical and business level
- Working knowledge of information security and information systems - both at the conceptual and operational level
- Planning, implementation, quality assurance, service management, communication, relationship building skills.
- Working experience in a SOC or in a managed security service provider will be an advantage
- Familiarity with delivery mechanisms of managed security services will be an advantage
- Excellent interpersonal, co-ordination and issue resolution skills.
- High level of initiative, ownership of issues, accountability, professional diligence, attention to detail and ability to follow process.
- Able to work un-supervised as well as being able to work as part of a team in an unstructured environment
- Proactive, flexible attitude to work with a willingness to constantly review and improve skills and process
- Excellent written, oral and customer facing skills
- Responsive in all communication
- Experience in hands-on project management and stakeholder management
- CISSP, CISM or other information security certifications will be an advantage
- Diploma or Degree from an IT related course