Content Moderation Team Leader

1 week ago

Singapore TikTok Full time

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About

Our Content Moderation team supports our efforts to address objectionable or disturbing content, which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children.

**Responsibilities**:
As a Team Leader in our Trust & Safety Content Moderation team, you will provide leadership and day-to-day management of a team of Content Moderators.
You will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success.

What will I be doing?
- You will lead, manage, recruit & develop a team of Content Moderators, helping them to achieve their full potential and maintain high standards & quality of work.
- You will be responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures.
- You will actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
- You will create an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.

**Qualifications**:
What do I need to bring with me?

Minimum Qualification
- You possess exceptional interpersonal & communication skills with a passion for working in a team environment
- You come with proven leadership skills and experience in leading or managing people
- You come with proven experience in doing root cause analysis and ability to follow through with / action on the insights gleaned to drive performance
- You come with proven experience of working with data, especially on data analysis revolving performance
- You come with proven project management skills
- You are comfortable with working shift hours on a rotational basis, including weekends and public holidays

Preferred Qualifications
- You are driven and self-motivated with a desire to keep improving
- Experience in a BPO / call center/customer service environment is a plus.
- You possess cultural sensitivity and understanding relating to global/ regional current affairs. Familiarity with internet laws and regulations, in particular reviewing online content, would be a good plus.
- You come with proven change management experience (preferred)

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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