Content Moderator

4 days ago

Singapore GENPACT CONSULTING (SINGAPORE) PTE. LTD. Full time

Content Moderator, Trust and Safety (Social Media)

**Responsibilities**
Day-to-day responsibilities may include, but are not limited to:

- Tracking and following up on queues, ticketing and content labeling.
- Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
- Demonstrates strong problem-solving capabilities on content management.
- Serve as an advocate for the user community.
- Label content and flag for action.
- Provides prompt and efficient service to clients including the appropriate escalation of any issues.
- Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
- Process Trust & Safety related jobs/cases and to also provide workflow support & testing.

In the context of this role, individuals may be exposed to potentially explicit content, and will need a level of resilience and maturity. Our employees’ well-being, health and safety will be taken care and we will ensure the necessary support and resources be made available to fulfil the responsibilities of the role.

**Qualifications we seek in you**
- Able to work at midnight, 24 X 7 rotating weekday and weekend shifts on a rotational basis, based on the schedule and business requirement (9 hour shift - 5 day work week).
- Any Nitec, Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree.
- Flexibility to take on multiple tasks, problem-solving/critical thinking skills.
- Adaptable to immediate changes and able to work in stress environment.

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