Content Moderator

6 days ago

Singapore CoinMarketCap Full time

**POWERING CRYPTO WITH DATA**
CoinMarketCap is the world’s most trusted and accurate source of data for cryptocurrencies. Used by millions of individuals, organizations, and exchanges, CoinMarketCap brings the most up-to-date market capitalizations, pricing, and cryptocurrency information to our users.

Pulling data from multiple exchanges and combining our robust research allows us to provide the most realistic representation of each cryptocurrency. As we grow, we will continue to provide access to our data wherever, whenever, and however is most helpful to our users.

**CREATING AN OPEN WORLD**
Our mission is to be the world’s authority on cryptocurrency data. We believe in an open and decentralized world, where we play a pivotal role in powering decisions and insights to drive greater understanding and adoption of cryptocurrencies. We want to achieve this mission with people who truly believe in the value and potential of empowering individuals.

**THE ROLE**

As our Social Media Content Moderator, you will be key in maintaining CoinMarketCap’s quality of content by reviewing and moderating all user-generated content. You will review and investigate visual and written content, and reject any inappropriate/prohibited content that violates our Community Guidelines. You will work to ensure the online security of our users. Prior experience in Crypto and Social Media is a big plus.

**Responsibilities**:

- Review and investigate all user-generated content for offensiveness/inappropriateness to ensure they are in compliance with our Community Guidelines, with high accuracy at a fast pace
- Moderate content submitted by users using a back office tool to approve and reject posts
- Analyze user content to provide feedback to the social and marketing team with trends, sentiment/market observations, and common end-user errors - you will be our eyes and ears, and will know our users best
- Provide feedback on improvements to enhance user experience
- Engage and build relationships through one-on-one as well as one-to-many conversations
- Provide appropriate responses and solutions to all user-related questions with prompt, accurate, and courteous responses; can be both creative and analytical in problem-solving
- Documenting and communicating/reporting all issues to the appropriate teams/department

**Requirements**:

- Excellent English communication and composition skills (written and verbal) - ability to compose a grammatically correct, concise, and accurate written response
- Excellent customer service skills - communicate correctly and clearly with users, maintain focus on issues in a fast-paced environment, clearly understand and state the issues/needs users present
- Ability to follow through with user issues to resolution
- Ability to empathize with and prioritize user needs
- Excellent documentation skills - ownership of and prioritize user issues
- Be able to make quick decisions in a fast paced and dynamic environment
- Comfortable with high volume posts
- Strong attention to detail and consistency
- Strong troubleshooting and problem-solving skills
- Strong sense of responsibility and resistance to stress
- Self-motivated and results-oriented
- Comfortability with remote work is preferred
- Strong teamwork and interpersonal skills
- Experience with Gmail, Zendesk, and Confluence/Jira
- Well-versed with Facebook, Instagram, Reddit, and Twitter
- Experience in content moderation and/or customer service is a plus
- Experience in the blockchain/crypto space is a plus
- Passion for the world of cryptocurrency and related ecosystems

**Ideal Qualifications**
- Knowledge of financial markets, data, and CoinMarketCap’s products/services
- Demonstrates an ability to successfully navigate through CoinMarketCap and its products/services
- A meme connoisseur and creator
- Demonstration of a clear and concise style of communication, with a creative/fun spin when relevant

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Employee assistance programme
- Flexible schedule
- Food allowance
- Gym membership
- Health insurance
- Parental leave
- Professional development
- Work from home

Schedule:

- Flexible hours
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

COVID-19 considerations:
CoinMarketCap is prioritising "remote-first" work policy to ensure a healthy and fulfilling careers for our employees. Employees can choose to work from home, your colleagues will be all experts across the globe as we hire internationally.

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