Content Moderation Team Lead

1 week ago


Singapore This is an IT support group Full time

About This Role

This is an IT support group looking for a Content Moderation Team Lead to provide leadership and day-to-day management of a team of Content Moderators. The successful candidate will take responsibility for ensuring that the team has the skills, resources & support to perform at a high standard and look at ways to improve efficiency and team success.

The Content Moderation Team Lead will be responsible for leading, managing, recruiting & developing a team of Content Moderators, helping them to achieve their full potential and maintain high standards & quality of work. They will ensure that all services are delivered within the framework of the company's core values and in line with existing policies & procedures.

Key Responsibilities:

  • Lead, manage, recruit and develop a team of Content Moderators
  • Ensure the team has the necessary skills, resources and support to deliver high-quality services
  • Improve efficiency and team success through process improvements and data analysis
  • Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals
  • Create an inspiring team environment with open communication culture

Requirements

To be successful in this role, you will need:

  • Exceptional interpersonal and communication skills with a passion for working in a team environment
  • Proven leadership skills and experience in leading or managing people
  • Proven experience in root cause analysis and ability to follow through with action on the insights gleaned to drive performance
  • Experience in working with data, especially on data analysis revolving performance
  • Proven project management skills
  • Comfortable with working shift hours on a rotational basis, including weekends and public holidays

Preferred Qualifications

We welcome applications from candidates with:

  • Drive and self-motivation with a desire to keep improving
  • Experience in a BPO / call center/customer service environment
  • Cultural sensitivity and understanding relating to global/ regional current affairs
  • Familiarity with internet laws and regulations, in particular reviewing online content
  • Proven change management experience


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