Support Analyst

4 days ago

Singapore SQUAREPOINT SERVICES SINGAPORE PTE. LTD. Full time

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a technology and data-driven firm, we design and build our own cutting-edge systems, from high performance trading platforms to large scale data analysis and compute farms. With offices around the globe, we emphasize true, global collaboration by aligning our investment, technology and operations teams functionally around the world.

**Group Technology Operations**

**Job Title Support Analyst**

**Position Trade Flow Support - Trading Application Support
**Main Responsibilities**:

- Manage global trading platform readiness: pre-trading & post-trading
- Provide monitoring and support for end to end transaction flow across the trading platform
- Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages
- Incident management: create and send reports following established process
- Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams
- Oversee automated processes, scheduled jobs and regular reports
- Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc.
- Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams.

**Qualifications**:

- 2+ years of trade flow support experience a must
- Proficient in Linux OS
- Proficiency with Bash and a scripting language such as Python or Perl required
- Detailed practical knowledge of FIX. Ideally, familiarity with native exchange protocols
- Experience in SQL (PostgreSQL, MySQL, MS SQL)
- Familiarity with Kdb+ is a plus
- Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP) - a plus

**Preferred Qualifications**:

- Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude
- Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, and internal teams
- Self-motivated individual that takes initiatives and has an ownership & accountability mindset
- Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment
- Experience with the Atlassian stack (JIRA, Service Desk, Confluence, Bitbucket, Bamboo), Elastic Stack and Nagios
- Knowledge of ITIL is an advantage.

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