Apac IT Service Lead

4 days ago


Central Singapore PERSOLKELLY Full time

The APAC IT Service Lead is responsible for overseeing the IT service delivery and support operations across the Asia-Pacific region. This role requires managing a team of IT professionals, ensuring the timely resolution of technical issues, and implementing effective IT service management strategies. The APAC IT Service Lead will collaborate with various stakeholders to optimize IT processes, drive continuous improvement, and maintain high levels of customer satisfaction. Strong leadership skills, technical expertise, and a customer-centric approach are essential for success in this role.

Work Location : Central

Duration : 5 Months

Working hours : Monday to Friday 9 AM to 6 PM

Salary : up to $4,300
- Troubleshooting and resolving customer issues with Windows
- Supporting Microsoft Office, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
- Using remote administration tools to resolve issues on desktops, laptops, and printers.
- Ensuring proper documentation, notification, tracking, and follow up of all incidents.
- Manage and mentor onsite team in Asia Pacific
- Manage vendors for Project Delivery
- Update policies, procedure, and documentation relevant to project or operation
- Ensure compliance with standards, policies, and processes

**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R23111973 (Bautista Gia Grace De Guzman)



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