Operation Control Centre

1 week ago


Singapore COMFORT TRANSPORTATION PTE LTD Full time

**Responsibilities**:

- Assist the Senior Manager / HOD in the development and management of the Operations Control Centre.
- Involve in resource planning and staff management to ensure resources are properly allocated.
- Handle escalation matters including staff grievances
- Manage and ensure KPIs are met so as to align with the company’s goal and objective
- Hiring, training, coaching and leading Executives and Operations Control Agents as they provide support for customers
- Liaise with authorities such as LTA, SPF, Customs and other key organisations such as Changi Airport on Taxi Operations, emergency incidents and covert Police / Customs operations
- Proactively identify opportunities and process improvements
- Perform other duties such as preparation and submission of operation reports, incident reporting etc.

**Job Requirement**
- Proficient in MS Office eg Excel, Word, Powerpoint, Power BI
- Project Management skills
- Report writing skills
- Ability to diagnose and resolve basic technical issues
- Strong leadership and interpersonal skills
- Intensive customer service skills
- Conflict resolution
- Good command of English (written and spoken)
- Open to work rotating shift hours including weekends and public holiday



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