Customer Service Officer @ Control Centre

6 days ago


Singapore Secure Parking Singapore Pte Ltd Full time

Our Control Centre operates 24/7.

Our preferred responsibilities:

- Obtain and evaluate all relevant information to handle car park cases either operationally or technically
- Checking and monitoring CCTV’s for discrepancies, system issues, or occurrences
- Perform updating of customer’s carpark data as required by Clients
- Monitor and track manpower deployment for Operations and Technical teams
- Perform investigations and process refunds for customers
- Proactive in helping the team on ad-hoc duties related to Control Centre, as and when assigned

**Requirements**:

- Excellent communication skills
- Shifting schedule (rotation of shifts)
- At least 2 Year(s) of working experience in the related field is required for this position.
- Be able to communicate to Chinese clients
- Only Singaporean
- Required Skill(s): Excellent customer service, Excellent communication skills
- Preferably Non-Executive specialized in Customer Service or equivalent.

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,200.00 per month

Schedule:

- Day shift
- Night shift



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