Director, Regional Head of Program Management

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The Regional Head of Program Management, Issue Management and Financial Crime Operations is a key role in the region that has a broad remit and responsibilities for providing oversight and management over a number of different program areas.

**Job responsibilities**:
**Strategic**
- Remain updated on key regulatory changes to ensure proactive communication with the business and devise suitable policies and frameworks to manage these changes.
- Implement and drive change programs with GFCD to ensure that Financial Crime Compliance stays aligned with local, regional, and global priorities.
- Regularly reassess the operational risks associated with the role and inherent in the business, considering economic or market conditions, legal and regulatory requirements, operational procedures and practices, managerial restructuring, and the impact of new technology
- Develop and continuously review framework appropriateness to monitor Financial Crime developments that impact all business lines within the country.
- Use leadership to ensure a proactive approach to identification of Financial Crime Change and potential impacts.
- Additionally, drive the regional implementation plans to quantify impacts and implement actions to manage and mitigate impacts of regulatory changes.

**Financial**
- Promote simplification and advance a culture of continuous improvement by creating efficiencies through streamlining of processes, technology initiatives and reducing complexities where possible.
- Continue to drive effective offshoring and support Outsourcing Delivery Centres.
- Support to the MTBP budget; reducing net expenses where possible and evaluating all spend for appropriateness.

**Customer**
- Oversee the Financial Crimes Operations & Program and Issue Management teams to deliver consistent functional capabilities in alignment with stakeholder standards for the region.
- Work closely with Product Risk Assessment Team, Global Risk Assessment Team, Policy Governance Team, Regulatory Change Management Team and Financial Crimes Compliance Monitoring in managing the Financial Crimes Risk and Compliance program.
- Responsible for the Financial Crimes Operations Governance that oversees the FC program implementation, provide support on ad-hoc projects, and collaborate with regional teams in identifying and reviewing training needs.
- Coordinate with the Data Governance Team in managing FC Operations changes impacting the FC systems and conduct data quality monitoring.
- Liaise with Management Information and Reporting Team to support recurring and ad-hoc reporting requirements, risk management activities and regional metrics/reporting.
- Lead the Regional Issues Management in issues escalation, documentation, tracking, remediation, closure and reporting including communications to MUFG Bank Offices in their Region.
- Be responsible for quality assurance over key FC processes and controls aligned to GFCD Global Standards, Ancillary responsibilities include management and oversight of the Exam and Audit Management
- Oversee the Project Management Office in providing consistent project management practices for the region, including single source project reporting and management of projects.
- Lead the Regional FCC Training Unit in developing, maintaining, and administering the Global FCC Training Program for the region.
- Collaborate with Intel and Analytics Team in supporting predictive analytics, complex reviews, and transaction monitoring tuning and optimization.

**People**
- Team Leadership: Guide, coach, and mentor a diverse team of 60+ members across Hong Kong, Singapore, and India.
- Diversity and Inclusion: Enforce strategies fostering inclusion and valuing diversity within the team.
- Communication: Facilitate regular discussions to address concerns and promote mutual understanding within the team.
- Performance Evaluation: Conduct performance check-ins and reviews, setting development goals.
- Conflict Resolution: Manage disputes within the team to maintain a productive environment.
- Employee Development: Identify training needs, support career growth activities, and ensure team members' skill