Client Relationship Management Lead

2 weeks ago

Remote, Singapore Hardskills Pte Ltd Full time

We are looking for an experienced **Client Relationship Management Lead** to be part of our impactful client & learner experience team at HARDSKILLS and help build and deepen client relationships as we expand.

**HARDSKILLS** is a **B2B online learning solution** for enterprises to upskill their workforce in the hard-to-teach but hot-in-demand human behavioural skills such as how to think critically, collaborate, sell & influence, manage time efficiently, communicate effectively, be agile, etc.

**Key**Responsibilities**:

- ** Strategic Client Management**:Serve as the primary point of contact for key enterprise accounts, ensuring goals are aligned.
- ** Relationship Building**:Build trusted, authentic relationships with multiple stakeholders, from senior executives to program managers, to drive client retention and satisfaction.
- ** Customer Success Planning**: Develop and execute tailored success plans that outline strategies to achieve customer objectives and maximize product value.
- ** Upselling & Cross-Selling**:Identify and capitalize on opportunities to expand usage and introduce additional solutions to existing clients.
- ** Team Collaboration**:Work cross-functionally with Sales, Product, and Marketing teams to address client needs and ensure seamless delivery of solutions.
- ** Metrics & Reporting**: Track and analyze key customer metrics (adoption rates, engagement levels, ROI) and provide actionable insights to drive improvement.
- ** Issue Resolution**: Proactively identify challenges and collaborate with internal teams to resolve issues, ensuring client satisfaction.

**What we Offer**:

- ** Collaborative, fast-paced**environment working with an experienced global team
- ** Professional growth & development**from working with the world’s leading organizations in a dynamic digital industry
- ** Output-driven Work**:Opportunity to let your professionalism and results drive your career trajectory.
- ** Hybrid Model**:Enjoy a remote-first, flexible model that allows you to work from home while ensuring you meet in-person with clients to nurture lasting relationships
- ** Competitive**compensation, generous vacation policy and standard business hours in a 5-day work week

**Experience & Skills**:

- ** Bachelor’s degree** or equivalent in Business, Marketing, or a related field.
- ** 6+ years’ experience** in Customer Relationship management, account management, or customer success, preferably in the corporate e-learning or SaaS industry.
- Strong **interpersonal and communication skills**, with the ability to influence and engage stakeholders at all levels.
- Proven track record of managing enterprise clients and achieving **high customer retention rates.**:

- Experience with **CRM tools** (e.g., Salesforce, HubSpot) and customer success platforms.
- ** Analytical mindset** with the ability to interpret data and turn insights into actionable strategies.
- Highly organized and self-motivated, with a **customer-first mindset.**:

- Knowledge of the** corporate e-learning** landscape is a strong advantage.

**How to apply**:

  • Client Relationship Manager

    2 weeks ago

    Remote, Singapore Abenefit2u Full time

    In this important role you will be a key part of the business for this growing and well-regarded third-party pension's administrator. Are you ready for this new challenge? As a Client Relationship Manager you will own and manage key relationships for a portfolio of clients, forming strong client relationships and valued solutions with the aim of developing...

  • Client Relationship Manager

    23 hours ago

    Remote, Singapore LUCKY365 CONSULTING LIMITED CORP. Full time $2,940 - $29,440 per year

    Job ResponsibilitiesServe as primary liaison to develop and maintain positive relations with key customers/accounts to ensure customer satisfaction and loyalty.Plan, lead, execute, and monitor the effectiveness of sales strategy to increase sales and profitability.Analyse customer data and sales trends to identify opportunities for growth and...

  • Client Engagement Lead

    2 weeks ago

    Remote, Singapore S&P Global Full time

    **Client Engagement Lead**: - Virtual, California - Sales - 315843 **Job Description**: **About The Role**: **Grade Level (for internal use)**: 13 **The Team**:The Enterprise Solutions division at S&P Global empowers a diverse spectrum of private equity and venture capital firms to effectively control their data and drive internal analytics and insights....

  • Manager, Client Services

    4 days ago

    Remote, Singapore Just Global Full time

    **Job Title: Manager, Client Services** **Just Global**: At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage...

  • Relationship Manager

    2 days ago

    Remote, Singapore Singlife Financial Advisers Full time

    Applicant's Requirements: - A Bachelor's degree, Diploma or A Level Certificate - Able to assist in both CN & EN speaking's clients (Bachelor in BA/Banking/Accounting/Finance welcome to apply) Job Responsibilities: - Develop long-term relationships with existing customers - Provide excellent after-sales service. - Telecalls, portfolio updates,...

  • Client Operations Manager

    1 week ago

    Remote, Singapore Ticketmaster-Singapore Full time

    Job Summary: Front Gate Tickets is North America’s leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in...

  • Client Account Manager

    1 week ago

    Remote, Singapore ENCE Marketing Group Pte Ltd Full time

    Public Relations I Full-time I Remote If you enjoy the challenge of managing tasks and timelines in a fast-paced environment, learning and distilling the latest business and marketing trends and working directly with business owners who shape the world, we offer you a fulfilling and satisfying career and personal development as a Client Account...

  • Client Servicing Manager

    1 week ago

    Remote, Singapore ENCE Marketing Group Pte Ltd Full time

    Public Relations I Full-time I Remote If you enjoy the challenge of managing tasks and timelines in a fast-paced environment, learning and distilling the latest business and marketing trends and working directly with business owners who shape the world, we offer you a fulfilling and satisfying career and personal development as a Client Servicing...

  • Client Acquisition Manager

    1 week ago

    Remote, Singapore ALTITUDE ALLIANCE PTE LTD Full time

    **Client Acquisition Manager** **Responsibilities**: - Design and implement effective strategies to attract and onboard new clients, contributing to our growth goals. - Take ownership of the entire sales process, including prospecting, proposal development, and closing deals. - Conduct regular market research to identify potential business opportunities...

  • Senior Wealthtech Client Manager

    1 week ago

    Remote, Singapore additiv AG Full time

    **About this role**: The role of Senior WealthTech Client Manager comprises the following responsibilities: Delivery Management, Implementation Partner Management and Key Account Management. In this role, you will successfully drive and deliver additiv APAC projects on time, above customer expectations and within budget. You liaise and interact with project...