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Manager, Client Services
3 weeks ago
**Job Title: Manager, Client Services**
**Just Global**:
At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B.
**What you are accountable for**:
The Manager, Client Services, is central to the day-to-day management of the client relationship demonstrating strong business acumen, solid B2B Marketing, solution orientated and excellent communication skills.
**What you are responsible for**:
- Act as the main point of contact responsible for driving a strong relationship on a day-to-day basis.
- Manage the cadence of client meetings.
- Provide the client with regular status updates on project progress vs agreed KPIs.
- Work across all integrated service offerings to ensure that the teams are provided with a sufficient level of briefing for all work undertaken.
- Scope project briefs and work closely with the appropriate teammates to deliver Integrated creative and media initiatives.
- Incorporate agency tools into client planning process / facilitate planning workshops as appropriate.
- Work within the client services portfolio team to foster innovation, drive revenue, and deliver excellence for the client.
- Manage commercial success of clients by:
- ensuring profitability of client projects
- tackling issues that are leading to unprofitability.
- managing resource/investment of time/effort according to potential return
- managing and reporting accurate revenue figures
**What you’ll bring [knowledge, skills, and/or experience]**:
**Skills**:
- Active listening
- Challenge mediocrity
- Commercially astute
- Eye for detail
- Global vision
- Growth (sales) focused
- Organized
- Presentation Skills
- Prioritizing
- Problem-solving
- Solutions oriented
- Stakeholder management
- Storytelling
- Upwards Management
Knowledge:
- Agency knowledge
- B2B Marketing - Client Knowledge
- B2B Marketing - Creative
- B2B Marketing - Industry
- B2B Marketing - Media Activation
- B2B Marketing - Media Planning
- B2B Marketing - Media Strategy
- B2B Marketing - Strategy
- B2B Marketing - Vendor landscape
**Requirements**:
- 3+ years of client management and sales experience within agencies and/or digital B2B marketing environment.
- 2+ years’ experience working with creative studio environment, working with core insight, content and demand programs to serve B2B.
- 2+ years’ experience in cross-channel integrated marketing programs, Including ABM and Media, with a primary focus of executing programs of activities that convert to sales opportunities.
**What it means to work at Just GlobalBehaviors**
Being a Just teammate means working in alignment with our People first Values
**Cultivate Relationships**
- Build rapport first.
- Put yourself in their shoes.
- Assume positive intent.
- Give others the benefit of the doubt.
**Be One Team**
- Collaborate.
- Be the guardian of each other’s reputation.
- Have each other’s back. Help each other out.
**Strive for Brilliance**
- Create work you can be proud of.
- Remain open and curious.
- Improve your work. Improve yourself.
And in return you can expect
- You will be seen, heard, and included as a whole human being
- Your contribution will be valued, rewarded, and recognized
- You will develop deep and meaningful relationships that could last a lifetime
- You will have leaders who are worth following
- You will have the opportunity to develop yourself and your craft
- You will have a meaningful chapter in your career path
**Benefits**
**Compensation Philosophy**:
At Just Global, you will have the flexibility to work and live from anywhere in your home country, as long as it works for your client(s), your team, and you. This flexible working policy aims to attract and retain individuals who have a focus on performance, an aptitude towards learning, and a desire to live by our agency’s behaviors and values. Our compensation philosophy is commensurate with the type of teammates we are seeking to join us.
We use various market and data-driven salary sources to determine a salary range for each role. Your salary is based upon the skills and experience you bring along with the salary range established for your role. This will be discussed with you at the appropriate stage in the recruitment process. The goal is to ensure that Just Global teammates have salaries that are highly competitive, regardless of where they live. In addition to your base salary and our flexible working policy, you will enjoy market-leading employment benefits that support you as whole human being. You will also have the opportunity to participate in a discretionary non-contractual profit share, which is based on company performance, because when we succeed as
