Senior Digital Manager, Wholesale Digital Channels

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as a **Senior Digital Manager, Wholesale Digital Channels.**

**Principal Responsibilities**
- Support delivery of HSBC’s customer facing digital channels, propositions and capabilities in a manner that is sufficiently flexible, scalable, simple and consistent in meeting the needs of both global and local businesses
- Support regional digital initiatives focused on real time payments, clearing / payment schemes, design alignment with global build, synergy across markets countries and partner with product & country managers
- Drive the value proposition, positioning HSBC as a leading provider of digital services across the various customer segments that we serve
- Steer prioritization of annual tech budget to ensure the regional business objectives are well represented
- Work across country program working groups steering committee meetings (as required), provide stakeholder updates
- Contribute and deliver to business initiatives in alignment with HSBC’s strategic objectives
- Close working relationship with functional partners across Product, Sales, Service and Information Technology to develop & manage the strategic roadmap, research & evaluate industry trends and best practices
- Support the development and distribution of digital business analytics, including analysis and reporting.
- Actively engage with and lead project team on implementation, release management, upgrades and user acceptance testing.
- Provide assistance for the overall management of existing and future digital channels including performance, compliance and audits
- Prepare business justification, requirements, launch plans and identify internal communication and training needs for client facing staff

Requirements

**Requirements**:

- Experience in Cash Management / Transaction Banking products and services, specifically in digital channels, platforms and ecosystems in the Commercial / Institutional Banking space
- Experience in business management, governance, risk mitigation and process improvement
- High level of business acumen and commercial awareness, together with a sound knowledge of the full range of transaction banking value drivers
- Complex and analytical reasoning along with technical and computer skills
- Comfortable in working with virtual and cross border remote teams
- High level of oral and written communication skills including public speaking and good relationship management skills
- Advanced presentation skills, ability to create strategic papers and articulate the business vision
- Demonstrated ability to accomplish projects with little or no supervision
- Ability to make practical and timely decisions and explain reasoning for the decisions
- Proactively looking for innovative ways to change the approach via digital to improve customer service and drive digital acquisition

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.