Door Host

2 weeks ago

Singapore 85 AMOY PTE. LTD. Full time

As a Door Host, you are the first point of contact for our guests. Your role is to provide a warm and welcoming experience from the moment guests arrive, setting the tone for their visit. You will manage guest flow, handle reservations, and ensure that every guest feels valued and taken care of.

**Key Responsibilities**:

- Greet guests with a friendly and professional demeanor as they arrive
- Manage waiting lists and reservations using the restaurant’s booking system
- Escort guests to their tables and present menus
- Answer basic questions about the menu, hours offering, and restaurant policies
- Communicate effectively with servers and management to ensure smooth seating transitions
- Maintain cleanliness and organization of the entrance, lobby and host stand
- Assist with crowd control during busy times
- Handle guest complaints or direct them to management when necessary
- Provide guests with estimated wait times and keep them updated

**Requirements**:

- Excellent communication and interpersonal skills
- Friendly, outgoing, and professional appearance
- Ability to stay calm and composed in a fast-paced environment
- Strong organizational skills and attention to detail
- Prior experience in a customer service or hospitality role is a plus
- Ability to stand for long periods and work flexible hours, including nights, weekends, and holidays

**Benefits**:

- Competitive hourly wage
- Meal discounts
- Opportunities for advancement
- Flexible scheduling

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