Host
5 days ago
**Responsibilities**:
The primary responsibility of the host is to ensure guest satisfaction. This responsibility begins during the initial contact with a guest and continues until the guest departs the restaurant. To effectively satisfy the guests, hosts must know general information such as address, hours, telephone etiquette, reservation procedures, appearance standards, guest interaction standards, and the overall operation of the dining hall and private rooms.
**Job Functions**:
- Provide a warm welcome to guests at the door and on the telephone
- Give directions to the restaurant (from various locations), to local destination points such as nearby theaters, to restrooms and smoking areas
- Take reservations and cancellations
- Seat guests
- Carry messages between the front desk and other restaurant departments
- Maintain menus and wine lists
- Maintain entrance area
- Stock the front desk
- Ensure the safety of guests and co-workers
- Be aware of and receptive to guests who appear to need something
- Say good-bye to guests as they depart
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Customer Service Officer
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