Omni-channel Activation Manager
2 weeks ago
**Location**
Singapore, Central Singapore
**Job Type**
**Salary**
$8,500 - $15,000 Per Month
**Date Posted**
5 hours ago
Additional Details
**Job ID**
16927
**Job Views**
1
**Job Description**:
Roles & Responsibilities
Own medical digital channel platform strategy and develop omni-channel activation roadmap by being partner with business stakeholders and external stakeholders.
- Operate medical omni-channel product
- Pitcher and manage Pitcher enhancements that require coordination across functions and take charge of setting up processes between global, regional and country teams.
- Drive the development of omni-channel KPIs as well as have a full grasp of actionable KPIs on Pitcher and SpotMe.
- Coordinate with business and other product teams to drive connected dot under medical ecosystem.
- Coordinate medical content development for digital channel and share best practice with across Reckitt health.
- Be partner with medical channel to develop omni-channel strategy and drive user adoption of omni-channel products
- Pitcher and SpotMe.
- Train super users for medical omni-channel products
- Pitcher, SpotMe and Experience Cloud.
- Support medical omni-channel product rollout to all Reckitt countries.
- Be the centre of knowledge for medical omni-channel products and responsible for medical omni-channel projects and regular reporting.
**Requirements**:
- Bachelor’s Degree in IT or marketing with more than ten-year experience in digital channel activation products, medical content management system or related fields such as Veeva CRM, Pitcher, SpotMe and Experience Cloud.
- Self-driven with a passion for customer relationship management and omni-channel engagement.
- Exceptional analytical skills and comfortable with a lot of data and drawing insights to make informed decisions.
- Good organisation with strong project management skills to work with multiple teams across different countries.
- Strong team player who is collaborative and also able to carry out tasks independently while delivering timely results.
- Meticulously study performance and user behaviour and fine-tune strategies to increase engagement.
- Ability to communicate effectively and confidently at all levels and teams.
- Technical knowledge with Veeva CRM and Veeva Vault.
- Experience with Sales Force Effective in business side is preferred.
- Experience with pharmaceutical or consumer health company is preferred.
Saghana Sithara | Registration Number: R1550224
Tags
omni
channel
activation
manager
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