Analyst, Agency and Middle Office

19 hours ago


Robinson Rd, Singapore CREDIT AGRICOLE CORPORATE AND INVESTMENT BANK Full time

1 year exp

**Roles & Responsibilities**

**This is a one-year external contract position.**

The Team:
The Agency and Middle Office Team supports all business lines of CACIB Singapore branch (except Capital Markets): Coverage, International Trade & Transaction banking (ITB), Debt Origination and Distribution and Structured/Project Finance. It is a team of 6 professionals reporting locally to the Chief Operating Officer of CACIB Singapore and globally to the Global Head of Middle Office within the ITB business line. The main responsibilities of this Team include supporting Front Office with regards to Know Your Customer (KYC) onboarding / periodic review, account opening / client service, loan documentation and assuming Facility Agent role, monitoring the portfolio of bilateral and syndicated facilities of CACIB branch.

Main responsibilities

1. Supporting Front Office

2. Client Service

Duties details

1. Supporting Front Office:

- Take part in the onboarding, periodic review, modification and closure processes of clients/prospects ensuring the bank complies with all applicable regulations and internal policies;
- Receive briefing from business lines to understand future transactions/deals and launch onboarding processes liaising with the KYC platform;
- Engage and work with Front Office and external clients to obtain necessary information and documentation;
- Ensure all original documents have been received in a form satisfactory to the bank;
- Coordinate with internal teams and clients for timely completions;
- Provide proactive support and advice to the business and other functions on all issues;
- Escalate any red flag to the bank’s Financial Security department;
- Participate in projects with relation to regulatory changes, new processes, system enhancements, remediation exercises as well as audits.

2. Client service
- Support Front Office and liaise with clients to ensure timely opening of current accounts;
- Ensure all necessary account opening documents have been received in original or certified true copy forms;
- Answer client requests concerning current accounts, online banking and cash management queries;
- Answering Client related queries on their accounts (Account balances / monthly account statements, Audit confirmations, Facility usage, etc) and any new activity related to ITB Business if need be (Receivables and Supply Chain platform for instance,.);
- Participate in the deployment of new products/services within CACIB Singapore. Suggest improvements aimed at increasing customer satisfaction.
- At least 1 year of relevant KYC experience within Corporate Investment Banking;
- Strong communication skills both written and verbal being comfortable interacting with all levels of seniority and with external clients;
- A Bachelor Degree or higher level of education;
- A Team player with good attention to detail and high levels of self organization;
- Knowledge on the banking regulatory requirements;
- Proficient in Microsoft Office, specifically Excel;

No information added.


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