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Station Manager
3 weeks ago
On behalf of one of its clients in the airline industry, the French Chamber of Commerce is looking for a_
**_ Station Manager_**
The company is looking at increasing his weekly flights with Singapore.
Based on the standards and regulations applicable to the company, the station manager guarantees the successful completion of service to our customers (passengers, cargo). The station manager manages all the administrative tasks of the station, and is responsible for the compliance with Security, Safety and Quality standards and regulations regarding aircraft handling and operational activities.
The station manager is responsible for the quality levels of the operations and monitors the SLA and the performance of the handling agents in order to achieve the targets fixed by the company. He/she has an excellent working relationship with the local (airport) authorities, AOC, and Handling Agents.
In case of flight schedule regulation, he/she is responsible for the coordination with the local stakeholder and informs the OCC of any events that might have an impact on the global flight schedule.
He/she provides and implements all necessary measures to ensure an excellent customer service and cost-effective operations.
**KEY RESPONSIBILITIES**
Responsible for the daily performance of the station in accordance with the company standards of safety, quality and customer satisfaction, as well as ground handling punctuality.
Monitors all activities ‘above and below the wing’ in order to guarantee safe and efficient station handling, excellent customer service, cost-effective handling, and compliance with safety and security requirements.
Solves both customer and ramp handling station issues when required.
Performs administrative tasks and activities.
Executes the station invoicing process.
Relevant experience as a Station manager (or similar duties in airports) or bachelor/master's degree in Airport management with a previous internship/trainee experience in the industry; French and English writing/speaking competencies to deal with passengers; Safety awareness; Customer focus; Stress tolerance; Adaptable to change; Able to perform shift work.
