Operation Director

**Job Title**

Operation Director (Data Centre Critical Infrastructure)
**Job Description Summary**

JOB SUMMARY

**About the role**

Strategic Leadership
- Provide strategic direction and leadership for the Business Unit, ensuring alignment with the company’s overall goals and objectives.
- Develop and implement operational strategies to enhance service delivery, efficiency, and profitability.
- Drive continuous improvement initiatives to optimize operational performance and client satisfaction.

Team Building and Management
- Build, lead, and develop high-performing teams across the Asia Pacific region, fostering a culture of collaboration, accountability, and excellence.
- Ensure teams are motivated, adequately resourced, trained, and motivated to meet operational and client demands.
- Manage cultural aspects of a diverse workforce, promoting inclusivity and effective communication across different regions.

Client Relationship Management
- Act as the primary point of contact for key clients, building and maintaining strong, trust-based relationships.
- Manage client expectations, ensuring their needs are met and exceeded through exceptional service delivery.
- Proactively identify opportunities to add value to client operations and enhance long-term partnerships.

Business Growth and Expansion
- Identify and pursue new business opportunities to expand the company’s footprint in the Asia Pacific region.
- Support the preparation of bids and proposals by providing technical insights, cost estimates, and operational expertise.
- Collaborate with the sales and business development teams to drive revenue growth and achieve business targets.

Budget and Financial Management
- Develop and manage the Business Unit’s budget, ensuring cost-effective use of resources and financial sustainability.
- Monitor financial performance, identify variances, and implement corrective actions to achieve financial goals.
- Oversee contract management, ensuring compliance with financial and operational terms.

Operational Excellence
- Ensure the reliable and efficient operation of client data centre critical infrastructure facilities, including mechanical, electrical, and HVAC systems.
- Implement and maintain standard operating procedures (SOPs) and emergency response protocols to ensure high levels of system reliability and uptime.
- Monitor key performance indicators (KPIs) and drive initiatives to improve operational efficiency and client satisfaction.

Stakeholder Management
- Build and maintain strong relationships with internal and external stakeholders, including clients, vendors, and regulatory bodies.
- Represent the company in industry forums, conferences, and client meetings, enhancing the company’s reputation and visibility in the market.
- Navigate cultural differences and ensure effective communication and collaboration across diverse stakeholder groups.

**About You**
- Bachelor’s degree in Engineering, Business Administration, Facilities Management, or a related field (or equivalent experience). A Master’s degree is preferred.
- Minimum of 10 years of experience in operations management, with at least 5 years in a leadership role within the critical infrastructure or data centre industry.
- Proven experience in managing large-scale operations across multiple countries in the Asia Pacific region.
- Strong understanding of data centre critical infrastructure, including mechanical, electrical, and HVAC systems.
- Exceptional leadership and team-building skills, with the ability to inspire and develop high-performing teams.
- Excellent client relationship management skills, with a track record of delivering exceptional service and building long-term partnerships.
- Strong financial acumen, with experience in budget management, cost control, and contract negotiation.
- Demonstrated ability to drive business growth, expand market presence, and support bid preparation.
- Cultural sensitivity and experience managing diverse teams and stakeholders in a multinational environment.
- Proficiency in using facility management software and tools.

Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
- We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions.
- We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent.
- We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward