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Futures & Options Client Services Rep

2 weeks ago

Singapore Anton Murray Consulting Full time

Singapore- Investment Banking- PermanentThe Client Services Representative will act as a dedicated point of contact for clients; providing a professional and efficient service and knowing the controls, procedures and regulations pertaining to F&O. CSRs resolve all queries in a timely manner, and liaise closely with the Sales and Clearing teams to ensure strong communication lines are maintained throughout the business.

**Client Service Representative responsibilities are**:

- Provide a professional and efficient service
- Develop a strong relationship with existing clients
- Know controls, procedures and regulations pertaining to F&O
- Resolve all queries in a timely manner
- Margin all documented clients
- Investigate cash outstanding items
- Inform clients of pending deliveries/expiries/first notice days
- Close-outs
- Problem escalation
- Manage the interest accrual process
- Review processes regularly and where possible make suggestions for greater efficiency
- Any ad hoc requests of the team are dealt with in an appropriate manner

**A Client Service Representative should possess the following skills**:

- Minimum 5 years’ F&O experience and a minimum 1 year in a client services capacity
- Strong F&O technical knowledge
- Proven client relationship management experience
- Good team player, ensuring that the team works together in the most efficient manner
- Flexible attitude towards working hours due to the demands of the working place
- Strong intellectual curiosity for process improvements
- Excellent client focus and customer care working practices
- Good written and verbal communication skills
- Able to work accurately and effectively under pressure
- Strong time management skills required to meet the many internal and external deadlines
- Positive “can do” approach
- Keeping management informed continuously of issues
- Knowledge of GMI an advantage

SG EA Licence No.15S7735