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Global Account Executive
2 weeks ago
Global Account Executive
**Who are we?**
Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success
**Responsibilities**
Build Customer Relationships
- Builds and maintains relationships with global account at local/regional level
- Supports and coordinates with GAM team on local/regional quarterly business reviews and customer requests
- Acts as primary point of contact in addressing day-to-day customer needs
Leverage Internal Partners & Channel
- Coordinates sales approach with the extended sales team (Global Account Manager, Sales Engineers, Solutions Architect, Customer Care, SSA, Commercial Solutions, Marketing, Sales Operations, etc.) and external partners (Channel, Alliances, etc.) as needed at the local level
- Resolves more diverse customer issues
- Facilitates customer relationships to ensure timely resolution of customer issues
Account Strategy/Planning
- Contributes to detailed strategic territory plans that support the global account strategy
- Researches and documents detailed understanding of customer business and organizational landscape locally
- Tracks, manages, and reports ongoing activity relative to quarterly and fiscal year plan
- Communicates global account strategy to internal partners and stakeholders in the territory/region
Solution Selling
- Identifies customer’s business needs, challenges, and technical requirements and recommends Equinix solutions with knowledge of how it aligns to the global account plan
- Prepares commercial and technical service proposals, working closely with Equinix Solution Architects and Sales Engineers and sales counterparts around the world
- Ensures proposals are technically and commercially sound
- Sells full suite of Equinix products, as well as complexity of global footprint
- Leverages external partners to drive solution development in new areas/prospects
Contract Management/Renewals
- Develops detailed understanding of commercial terms and regional/global implications
- Proactively addresses high churn risk customers or locations, leveraging internal resources and external partners to resolve issues
- Facilitates customer contract renewals and negotiations to protect revenue
Pipeline Management
- Prioritizes opportunities for short-term pursuit to achieve assigned sales objectives
- Identifies at-risk opportunities or expiring contracts and forecasts churn, develops mitigation plans
Negotiation
- Facilitates negotiation on complex contractual terms and conditions
**Qualifications**
- 5+ years experience preferred
- Bachelor's degree preferred
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Visit our Career page **here** **to understand about Equinix COVID-19 Vaccine Policy.
