Lounge Services Duty Supervisor

4 days ago


Singapore Qatar Airways Full time

We are currently recruiting for Lounge Service Duty Supervisor in Singapore

As a Lounge Service Duty Supervisor, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.

Specific accountabilities include:

- Liaise with the airport ground services team regarding information updates about premium passenger numbers, daily requirements, special requests.
- Liaise with local airport authorities regarding policies, procedures, safety updates, special activities, etc...
- Liaise with respective service providers within the lounge regarding manpower provided, conducting tasks like performance management, training and developing the individuals as per Qatar Airways standards.
- Supervises and participates in daily operations as per Standard Operating Procedures [SOP] relevant to unit in which assigned
- Manages conflict resolution and facilitate service recovery situations with customer
- Supervise the daily operation of the lounge, making sure that excellent Customer Service Experience is provided to all customers within the lounges inclusive of Food and Beverage services, Front of House and other related services are delivered in a comprehensive manner.
- Manage passenger data and render appropriate services such as checking onward flight connections or amending / updating details by managing appropriate IT systems accordingly.
- Prepare and provide daily, weekly or monthly reports based on lounge usage and services utilised by customers within the lounge to higher management.
- Evaluate services provided within the lounges and provide feedback to the management based on customer suggestions and advice.
- Order supplies required to carry services within the lounges on a regular basis as per approved budgets and forecasts.
- Provide assistance to customer, employees and contractors on occupational health and safety, within the lounge, provide services and notify authorities accordingly in case of major incidents.
- Supervising quality of products and services offered to passengers as per SOP's and QR standards.
- Assessing customer complaints and queries as per Qatar Airways Policies and Procedures received within the lounge and either resolve it or escalate it to the appropriate department.
- Create preventative measures in order to avoid recurrent occurrences.
- Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:

- High School Qualification
- Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
- Excellent communication skills with fluency in English language.
- High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
- High level of computer literacy
- Excellent customer focus and service delivery.
- Good interpersonal skills and strong team orientation
- Legal rights to live and work in Singapore

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.



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