Client Solutions Consultant

2 weeks ago

Central Singapore Northern Trust Corp. Full time

**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

**Role/ Department**:
Northern Trust is looking for a Client Solutions Consultant within Corporate and Institutional Services.

**The key responsibilities of the role include**:

- Act as the primary contact for assigned client relationships and establish excellent client service through proactive interaction
- Coordinate and lead training presentations with partners and clients, at Northern Trust and at client site
- Participate in management meetings, presentations and/or sales demonstrations as required
- Manage the release of new products or product updates and system changes to assigned relationships and provide feedback to Product teams where necessary to aid product development
- Work with clients to understand any gaps in technology/reporting, initiate project development, communicate and monitor implementation plan to ensure that the product/report enhancements meet client expectations
- Serve as the liaison between the client, change management and the development teams.
- Keep abreast of new and existing bank products, technology and services in order to meet the needs and experience of new and existing clients.
- Utilise Northern Trust data to prepare and target client conversations
- Some travel required to visit clients/prospects, occasionally on short notice.

**Skills/ Qualifications**:

- Knowledge of the Securities Industry, gained either in a global custody, fund accounting or Investment Management environment
- Good presentations skills
- The ability to manage client expectations, meet deadlines and communicate effectively with clients on a day to day basis.
- Organizational, analytical, negotiation and project management skills are required to direct implementation activities, prioritise tasks and to work autonomously and with a team.
- Previous experience in a problem solving and systems environment.

**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

**Reasonable accommodation**:
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

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