Customer Service Representatives

1 week ago

Singapore Skillsforce Management Consultancy Pte Ltd Full time

Opening for Customer Order Processing personnel to support clients from various countries including Korea or Australia and NZ. The incumbent will be responsible for a variety of pre and post sales functions, quote to cash and end to end order management

Various openings to support different countries:
- Supporting Korea Market - Able to speak Korean

Supporting Australia and NZ - Work hours 6.30am - 3.30am or 5.30pm to 2.30pm
- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
- Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
- Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary
- Provide support in business projects related to process improvement, customer experience, etc.
- Performing on miscellaneous duties and projects as assigned.
- Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross functional teams within organisation to achieve goals as needed.

**Key Deliverables: -**
- Effective customer account management and deliver an exceptional customer experience
- Accurate and timely processing of orders within turnaround time
- Ensure every order is always compliant to company's policies and processes
- Prompt follow-up on order management to ensure revenue recognition
- Keeping customers informed about order status.
- Maintaining post order entry responsibilities using control related reporting to ensure compliance
- Consistent contribution to achieve department key performance indicators
- Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers

Qualifications / Skills:

- Degree holder or equivalent education qualifications and experience in customer service operations.
- Excellent communication skills, both written and verbal in English and another Asian languages preferred such as Korean for those support Korea market (country specific as required to support the markets in that country)
- Proficiency in MS Office - Word, Excel, PowerPoint
- Knowledge in SAP or similar ERP system is preferred but not mandatory
- Able to work in a fast paced, culturally diverse environment
- Goal Oriented and self driven

**Job Types**: Full-time, Permanent

**Salary**: $4,000.00 - $4,600.00 per month

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

  • Customer Service Representative

    1 week ago

    Singapore Mouser Electronics Full time

    **JOB DESCRIPTION** Title: Customer Service Representative Location: International The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...

  • Sales Customer Service Representative

    3 days ago

    Singapore FAR EAST SERVICE CENTRE PTE. LTD. Full time

    Job Responsibilities: - Develop and maintain strong relationships with customers by understanding their needs, addressing inquiries, and providing personalized assistance. - Acquire in-depth knowledge of our products and services to effectively communicate features, benefits, and value propositions to customers. - Provide timely and accurate assistance to...

  • Customer Service Representative

    3 days ago

    Singapore beBeecustomer Remote Work Freelance Full time

    Customer Service Representative RoleWe are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing division, you will be responsible for providing exceptional service to our clients.

  • Customer Service Representative

    3 days ago

    Singapore beBeeCustomerService Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced customer service representative to join our team. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong ability to multitask.

  • Customer Service Representative

    6 hours ago

    Singapore beBeeCustomerService Full time $2,000 - $4,000

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to contribute to our retail environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales...

  • Customer Service Representative

    1 week ago

    Singapore beBeeCustomerService Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced customer service representative to join our team.About the Role:This is an excellent opportunity for someone who enjoys working with people and providing exceptional customer service. As a customer service representative, you will be responsible for engaging with...

  • Customer Service Representative

    3 days ago

    Singapore beBeeCustomerService Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. The successful candidate will be responsible for managing all aspects of the point-of-sale experience, including welcoming customers, processing payments, handling returns, and maintaining operational standards. This...

  • Customer Service Representative

    23 hours ago

    Singapore beBeeCustomerService Full time $4,000 - $6,000

    Job Title: Customer Service RepresentativeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service through phone calls, live chats, and other communication channels.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    2 days ago

    Singapore beBeeCommunication Full time

    Customer Service Representative We are seeking a professional and detail-oriented individual to join our team as a Customer Service Representative. Job Description: As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries and providing information about our services. You will also be responsible for...

  • Customer Service Representative

    3 days ago

    Singapore beBeeCustomerService Full time $35,000 - $50,000

    Customer Service RepresentativeWe are seeking a detail-oriented and customer-focused individual to join our retail team as a Customer Service Representative.This role involves providing exceptional customer service, maintaining store displays and stock levels, handling cash transactions accurately, and contributing to a positive shopping experience for our...