
Client Services Regional Lead
2 weeks ago
The Client Services Regional Lead for Asia and Spanish Region is responsible for driving business efficiency
for distributors and resellers through execution of initiatives related to partner enablement and
partner effectiveness activities; this includes delivery of partner onboarding and on-going trainings,
participation in internal and external forums and partner service reviews.
Lead the support Team of Client Services to manage the operational concerns of
Partners.
Understand, plan out and proactively organize staffing needs and schedule changes depending on
the forecasted case and order volume.
Research and analyze historical data to provide solutions in customer issues and present the
analysis during the Monthly Business Review (MBR) and Quarterly Business Review (QBR) sessions
with the Client Services Management Team.
Interpret, evaluate, and interrelate data and identify root causes and corrective actions to meet
short and long-term business goals.
**Requirements
10+ years of experince in Sales or client support.
Proficiency in Spanish as this postion needs to intaract with spanish couter partners and require to review Spanish legal documents.
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