Client Service Lead, Healthcare

5 days ago

Singapore Singtel Group Full time

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
As a
Client Services Lead (CSL) , your mandate is to drive sales through a close partnership and co-creation with key clients and to ensure that what is sold is delivered with high quality and on time on budget.
The CSL has 3 key mandates:
Partner and co-create with clients through a consulting approach
Drive sales
Core to this is the ability of the CSL to engage the clients' C-suite to help them solve business problems, ideate their digitalisation roadmap and help clients seize business opportunities through the use of technology. All these require the CSL to have strong consulting abilities.
The role of Client Service Lead (CSL) acts as a leading role in designated key client accounts to build trusted business relationships. As a consultant to the client, this role requires the individual to have expertise and unique knowledge in the client’s business and operating industry, to create differentiated and tailored value propositions for the key client accounts. This will be in Digital Organisation Design, Digital Strategic and Master Planning, Business Case Development, etc. His/Her work will require close client engagement and interaction and he/she will need to have the right mix of strong domain and industrial knowledge, so that he/she understands the complex business needs of key clients and is able to analyse their needs. Through this, the CSL performs his/her role as a consultant to help the key client achieve its business growth while concurrently acting as a business operator for NCS to grow the client

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