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Technical Support

2 weeks ago

Singapore ICD Security Solutions Full time

**General Description**:
The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

**Main Responsibilities**:
Pre-sales support:

- Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
- Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.

Quotation and Configuration check:

- Make sure all the system configuration and quotes are accurate for SEA region.
- Provide technical training for SEA sales team and technical team.
- Provide after sales technical support (project/CS) if any PM/engineer needs help.
- Provide T&C support for SEA projects.

On site client training
- Ensure quality of ICD services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
- Prepare customer training materials and deliver professional customer training.
- Attend internal training, improve skills.

**Qualification**:

- Min 3 years or above related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment
- Basic IT knowledge in security hardware, network and database
- Familiar with security access control system, CCTV and alarm system products / systems is an advantage
- Good communication and coordination skills
- Client service oriented
- Quick learner

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