Technical Support

1 week ago


Singapore RAPSYS TECHNOLOGIES PTE LTD Full time

Overview
We're Hiring: Technical Support
We are seeking a dedicated and knowledgeable Technical Support professional to provide exceptional customer service and technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to communicate complex solutions in a clear and friendly manner.
Location:
Singapore, Singapore
Work Mode:
Work From Office
Role:
Technical Support
What You\'ll Do
Troubleshoot and resolve technical issues via phone, email, and chat
Document customer interactions and maintain detailed case records
Collaborate with development teams to escalate complex issues
Create and update technical documentation and knowledge base articles
Provide timely responses to customer inquiries and support tickets
Meet performance metrics for resolution time and customer satisfaction
What We\'re Looking For
Strong technical aptitude and problem-solving abilities
Excellent verbal and written communication skills
Experience with help desk software and ticketing systems
Customer-focused mindset with patience and empathy
Ability to work independently and manage multiple priorities
Basic knowledge of networking, software, and hardware concepts
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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