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Workforce Management Specialist

2 weeks ago

Singapore Meta Full time

**Workforce Management Specialist Responsibilities**:

- Collaborate with Partner Operations team to manage vendor partner WFM/Operations relationships to ensure optimal operational efficiency and adherence to company requests, policies, etc
Drive and monitor key performance metrics such as enterprise level utilization, staffing levels, and intraday activities
- Partner with cross-functional teams to lead or coordinate strategic projects and scaled solutions to productivity issues including real time monitoring of metrics in relevant lines of business.
- Work with data and analytics partners to identify and track key program performance indicators, and ensure the results contribute to overall company, product, customer, and community experience goals
- Investigate & define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals

**Minimum Qualifications**:

- B.A. or B.S. degree or higher
- 4+ years of professional experience in project management, workforce management, and/or outsource operations
- Experience adapting to a fast-paced, fast-changing environment, juggling multiple priorities and stakeholders
- Self-starting, intellectually curious and creative individual with experience operating with ambiguity
- Demonstrated experience building relationships and influencing globally across functional teams
- Experience communicating to a variety of audiences
- Experience prioritizing and managing multiple projects simultaneously

**Preferred Qualifications**:

- Experience analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement
- Experience working with data visualization tools (e.g. Tableau)