Studio Administrator

7 days ago

Singapore BALLET QUARTER SINGAPORE PTE. LTD. Full time

**Responsibilities**:

- Able to attend to students of all ages and Parents/Guardians regarding all school matters, responding promptly to all enquiries from walk-ins and other available channels
- Engage with potential customers at and around the studio to share more about the School's ongoing promotions and programmes, fees and packages, and other related information
- Manage prompt studio turnover, and maintain orderliness in studio usage
- Provide customers with latest market information about the dance industry and prospects
- Driving conversion of potential customers into sales by being a key contact point for new leads, and outreach to existing customer database to increase retention
- Directly influencing enrolment rates through clear communications, tone of voice, professionalism and customer service
- Be an expert of School's Policies to ensure all student matters and parent enquiries are managed professionally
- Maintain efficacy of School's Learning Management System (LMS) to ensure optimal customer experience

**Requirements**:

- Min ‘N’ Level/Nitec educational qualification and above
- Prior experience in a customer service, hospitality or retail sales/leadership role
- Strong sales drive and enjoys interacting with customers
- Exceptional interpersonal and spoken/written communication skills in English
- Strong organisation skills, who thrives in a fast-paced work setting, with an ability to prioritise importance of tasks
- Proactive, engaging and outgoing individual, with interest in the dance industry
- Strong communication skills and proficiency in Microsoft Office

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