Retail Manager Tr Singapore

1 day ago

Singapore La Prairie Group Full time

Role Purpose/Mission:

- Drive retail sales in SG & TH TR. Strategize, implement and follow up on detailed marketing calendar and retail plan per POS
- Ensures BA motivation to achieve service excellence based on La Prairie standards and guidelines
- Hire the best BA and ensure BA coverage

Main Accountabilities

Retail management
- Plans retail strategy based on global and regional priorities through presentations to team and senior management
- Ensure stock suitable levels of saleable item at all POS
- Supports forecasting for launches
- Ensure best assortment and develop Commission schemes that support the defined strategies
- Define sales targets and incentives. Monitors/follows up on both
- Ensure the defined retail plan is implemented and followed. Propose improvements taking advantage of business opportunities
- Submit monthly report, detailing sales, best practice and monthly highlights, shop floor activities.
- Ensure best allocation of Replicas and samples at all PoS as defined in the retail plan
- Develop and maintain relationship with store management
- Conducts all measurements on the shopfloor as required by brand / agreed by operator
- Work together with CRM and Marketing teams in operating IPPOS and CRM programs, and managing CRM assets

Brand image and VM
- Communicate store specifics to design team to create optimal designs for new installations with focus on shop floor reality
- Support team with installation report of new fixture
- updates planograms according to global guidelines
- Responsible for execution of Outposts and animations
- Reports all required information and pictures to management.
- Visual replacement according to retail plan

BA Management
- Ensure Bas perform Art of Perfection at counter and AOB in Retail Cabins, sets KPIs and targets to increase sales and level of Service through AoP and AOB
- Liaise with training to ensure best possible training for BAs and CMs.
- Motivate and care for the team to increase engagement and loyalty to the brand
- Actively communicate with all team members to keep them up to date on development and success stories
- Identify the learning needs of the BA and monitor their learning progress, on the counter, after training and coaching.
- Supports TM in conducting BA coaching

Knowledge, Skills and Experience
- Business driver, inspiring people, strong team spirit
- Strong retail and sales experience
- Understands luxury and its customers
- Strong leadership and change management skills
- Structured approach to planning and KPI measuring
- Energetic and outgoing personality
- Passion for selling and people (BAs & customers)
- Embraces change has the ability to convince people about it
- Cares about the people in the team
- Loves to spend time on the shop floor
- Willing to travel
- Advanced knowledge of MS office
- Fluent in English, Mandarin and Various Ethnic Chinese dialects speaking

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