Receptionist/admin

JLL supports the Whole You, personally and professionally.
Receptionist/Admin
Work Dynamics - Integrated Facilities Management
The Receptionist/ Admin will be part of the Workplace Experience team, to drive and increase customer satisfaction, with the team to establish stronger relationships with the customers. As the first point of contact the Receptionist is to create an engaging experience to our customer and their guest. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.
Duties & Responsibilities
Site Management
**Manage front desk**: greet & attend to visitors/associates, answer phone calls & log all calls. Ensure the reception area is always clean and tidy. Adopt a Clean Desk policy.
Facilitate courier collection of docs/parcels. Alert recipients to collect received docs/parcels.
Ensure all meeting rooms are equipped with the required stationery, equipment in working condition, and "ready to use" condition.
Check mailbox, sort mail and alert recipient for collection.
Ensure consistency of procedures with established standards and support continuous updating as required.
Coordinate with stakeholders on the reception of VIP visitors and broadcast visit.
Set up meeting rooms for events and town halls. Prepare the Guest room for the duration of VIP’s visit.
Manage stationery, ensure “stationery corners” are tidy and stocks replenished.
Manage Pantry supplies.
Record all requests & defects in tracker and create Work Orders (WOs) for follow-ups.
Check Daily 1st Aid kits stocks and validity. Order stock accordingly.
Work closely with janitors to ensure site cleanliness.
**Facilitate “Employee Experience”**: Display & replenish daily fruit basket, and pastry (pastry days).
Strong command in spoken & written English.
Proficient in Microsoft Excel, Word & Ppt.
Customer Service / Client Relationships
Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved
Advantage with Hospitality experience.
Team Support
Assist in updating trackers and Emergency Roll Call list.
Communicate all requests and feedback to Team.
Assist in ad hoc vendor quotation requests.
Create & verify WOs when required.
Ad hoc tasks assigned by FM & Client.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.