Alibaba Cloud-customer Success Manager

6 days ago


Singapore Alibaba Full time

**Basic Infomation**

Department:
Alibaba Group

Degree:
Bachelor

Work Experience:
7 year

**Position Requirement**
- 1. A minimum of 7 years of experience in Customer Success, Cloud Services Pre-Sales, or IT Service Delivery. 2. Experience with IT solutions in the Financial Services Industry (FSI), Telecommunications, Media, and Sports sectors is an advantage. 3. A Bachelor's degree or higher, preferably in Computer Science or Engineering. 4. Proven experience as a Project Manager or Customer Success Manager in the IT sector, with solid technical and business knowledge, including an understanding of, or hands-on experience with, cloud technologies. 5. Excellent client-facing and internal communication skills, capable of engaging with senior executives. 6. Strong organizational abilities, including meticulous attention to detail and the capacity to manage multiple tasks simultaneously. 7. Proficient in Microsoft Office and project management tools, demonstrating strong working knowledge. 8. A PMP, PRINCE II, or Scrum certification is considered a plus. 9. Exceptional written and verbal communication skills in both Mandarin and English as the role will need to collaborate with the teams in China. The ability to speak Thai is a plus. 10. A strong customer focus and an extreme sense of ownership for resolving issues and completing tasks amidst uncertainty.



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