Technical Support Analyst

1 week ago

Singapore Ubisoft Full time

Company Description
**CREATOR OF WORLDS**

Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Since opening its doors in 2008, Ubisoft Singapore has become the biggest AAA game development studio in Southeast Asia. The 500-strong studio is home to 35+ different nationalities focused on delivering ambitious gaming experiences to our players. Ubisoft Singapore has been contributing to all the Assassin’s Creed® titles since Assassin’s Creed® II. It innovated within the franchise as the studio behind the naval battle gameplay and water technology in Assassin’s Creed® III, Assassin’s Creed® IV Black Flag® and most recently in Assassin’s Creed® Valhalla. Its expertise in AAA and live operations, combined with a passion for naval gameplay, pushed the team to lead the development of Skull and Bones revealed at E3 in 2017.

**Job Description**:
**YOUR DAILY JOURNEY**:
As a Technical Support Analyst, you will provide first-line support and access to production tools to productions throughout the project cycle. You will use test plans to test and analyse the production tools to ensure their integrity and efficiency. You care about quality and collaborate well with others.

**WHAT YOU WILL DO**:

- Collaborate with Technical Directors (TD) to discover and verify new bugs
- Ensure first-line support for different production environments throughout the product cycle, including investigation, triage, dispatch and follow up of ticket raised
- Support programmers in issue resolution
- Train (or produce tutorials\videos) to teach the basic features of the tools
- Provide special support in the certification phase to ensure that the production environment and related processes are available
- Reporting to the TDs, carry out loading tests to determine potential production issues and eventually suggest solutions
- In collaboration with TDs, manage tool productivity issues
- Determine missing or inadequate processes in an effort to provide quality service
- Carry out all other related tasks

**Qualifications**:
**WHAT YOU WILL BRING**
- Background in computer science or equivalent preferred
- Some experience in testing, ideally in the video game industry or equivalent
- Ability to understand the game production pipeline and tools
- Rigorous and methodical
- Autonomous and resourceful
- Possess sense of initiative
- Attention to detail
- Analytical ability and capacity for synthesizing
- Flexibility in work organization
- Great interpersonal and communication skills
- Ability to work as part of a team
- Adaptable and results-oriented

Additional Information
**What You’ll Enjoy**

**JOIN THE SQUAD**

Making games is serious business, but it's very important for us to have **fun** while creating awesome worlds so that we can convey the same sense of joy to millions of players in the world.

Come on board and experience #LifeAtUbi for yourself, we are always on the lookout for talents who thrive in bringing their A-game to work. If this sounds like you, shoot us your resume, portfolio, and anything else to show that you’re serious about fun

**We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.

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