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Assistant Manager, IT Infrastructure

3 weeks ago


Novena, Singapore Nanyang Technological University Full time

This is a broad-based role that will encompass IT Infrastructure components Windows, Linux Server administration; VMware virtualization as well as management of security components such as patch management, endpoint protection, and systems hardening.

The IT operation is one of the important components of the LKCMedicine Ecosystem. Not only does it involve linking to a high-speed campus network NTUnet, which links to overseas internet to serve the information and computing needs of medical students and faculty in teaching, learning, research, administration, and personal communications but it also involves planning and deploying Virtual Server infrastructure to support all needs of the LKCMedicine.

**Responsibilities**:
System Administration
- Support server operation and administrative roles covering Wintel/Linux servers, VMWare virtual servers, SAN storage, Enterprise backup, and Enterprise Anti-Virus.
- Monitor system alerts and responds in a timely and expeditious manner.
- Provision, install, configure, operate and maintain system hardware and software and all related infrastructure
- Develop a comprehensive set of standard operational procedures (SOP) & review existing SOPs to achieve operational efficiency
- Support day-to-day IT operations
- Oversee and monitor Data Center and Server Room management
- Performs preventative maintenance and manages problem resolution and upgrades
- Develop training materials and procedures to train users in the proper use of hardware and software for system users on operating systems to ensure consistency in all office locations.
- Disaster recovery planning and testing
- Must be able to develop and perform programming and systems analysis tasks independently
- To implement projects related to the public cloud (Azure, AWS)

Database Management
- Manage and maintain ITIL, documented inventory of software licenses, inventory of computers and other hardware, network, system, and network backup procedures, and any other IT processes.

Vendor Management
- Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements

**Requirements**:
Experience
- Knowledge of quality and process improvement techniques and continual improvement
- Automation and scripting experience (e.g. Powershell, Linux, shell scripting)
- Working knowledge of networking technologies (TCP/IP, DNS, DHCP)
- Good working VMware Vsphere ESX (Microsoft Hyper-V technology experience is also a plus)
- Windows and Linux Server administration skills with experience in supporting systems in a highly available environment
- Experience with HP Blade Enclosures
- Security experience (patch management, endpoint protection, systems hardening)
- Experience with Service-now or other ITIL products is a plus
- Familiarity with project management tools and/or software packages
- Experience with Azure and AWS

Educational Qualification
- Bachelor’s Degree in Computer Science, Engineering or a related discipline
- VMware certification
- Microsoft certification
- Red Hat certification would be advantageous
- Database (MSSQL, Oracle) would be advantageous
- Network certification would be advantageous
- Cybersecurity certification would be advantageous

This is a 3 years contract appointment.

Hiring Institution: LKC

In line with Singapore’s nationwide Vaccination-Differentiated Safe Management Measures (VDS), employees must be fully vaccinated to return to the workplace, unless certified to be medically ineligible. For Information on VDS, please click here.