Customer Care Officer @ Kallang Sector

6 days ago


NorthEast Singapore PERSOLKELLY Full time

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am - 5.30pm or 08.30am - 6.00pm (Monday to Friday)

**Responsibilities**:

- Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction
- Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)
- Ensure productivity and quality standards are met Other ad-hoc duties as assigned

**Job Requirements**
- At least 2 years of experience in contact centre handling voice and/or non-voice channels
- Strong customer service skills
- Excellent communication, written and interpersonal skills
- Ability to work independently while being a cohesive team member

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1981246 (Bertram Lee Kian Hui )



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